Start Mortgages DAC transferred its servicing business to Mars Capital Finance Ireland DAC (“Mars Capital”) on 31 May 2024.
Mars Capital now holds and will service your mortgage going forward. This transfer does not impact the terms and conditions of your mortgage. The only difference is that your mortgage is now managed by Mars Capital rather than Start. Your rights under applicable laws and regulations remain unchanged.
Mars Capital will service your mortgage in accordance with applicable regulatory requirements (i.e., any existing agreements/alternative repayment arrangements agreed with you will be honoured etc.).
If you have any questions regarding your mortgage, you can contact Mars Capital using the following contact details:
Telephone: 1800 818 000 or 01 2096300
(Their lines are open from Monday to Friday 9am to 5.30pm)
Address: Mars Capital, PO Box 13717, Dublin 4
Email: start@marscapital.ie
Website: www.marscapital.ie
Please note that Start intends to cease operating and will seek to have its retail credit firm licence revoked. If you have issues or complaints relating to Start’s period of service of your mortgage, please email startcustomercomplaints@marscapital.ie. For details of the process to make a complaint, please click here.
Please note that Start will be retaining professional indemnity insurance in order to cover claims that borrowers may make against Start following the revocation of its licence.
To request a mortgage statement, please email start@marscapital.ie.
Finally, if you wish to make a Data Subject Access Request (DSAR) to obtain a copy of your personal data during Start’s period of service of your mortgage, please email start@marscapital.ie.