Effective from 10 September 2024, Start Mortgages DAC (‘Start’) has returned its Retail Credit Firm authorisation to the Central Bank of Ireland, having received approval from them to do so.
Start transferred its servicing business to Mars Capital Finance Ireland DAC (“Mars Capital”) on 31 May 2024. Mars Capital now holds and services your mortgage.
For all questions regarding your mortgage, you can contact Mars Capital using the following contact details:
Telephone: 1800 818 000 or 01 2096300
(Their lines are open from Monday to Friday 9am to 5.30pm)
Address: Mars Capital, PO Box 13717, Dublin 4
Email: start@marscapital.ie
Website: www.marscapital.ie
If you have issues or complaints relating to Start’s period of service of your mortgage, please email startcustomercomplaints@marscapital.ie.
Please note that Start has retained professional indemnity insurance in order to cover claims that borrowers may make against Start following the revocation of its licence.
To request a mortgage statement, please email start@marscapital.ie
Finally, if you wish to make a Data Subject Access Request (DSAR) to obtain a copy of your personal data during Start’s period of service of your mortgage, please email start@marscapital.ie.